The power of customer service

The almighty buck is very much tied into the all mighty customer. I know that goes without saying, but what are you doing for your customers? What experiences are they having when you greet them or even how they feel about the service they receive? I ask this because we were at a local restaurant the other day. This restaurant has very good Mexican food and has good service also. We had finished our meal and were waiting for our check and it had not come. Some time went by and still no waiter or check. We actually were beginning to wonder what was going on as this usually never happens. Finally we asked another of the staff and within moments our waiter came over and we joked that we thought it was free the next thing out of his mouth made us a customer for a long time. He said that he was very sorry and that indeed it was on him. What a way to turn a situation. Now we were not in a hurry, but it made a difference and now we will be going back with no hesitation and will probably recommend it. SO how are you treating your customers?